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SAT, 10AM ET
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ITVN Technical Problems Plague Merseyside Derby

0,1425,i%3D151994,00 ITVN Technical Problems Plague Merseyside Derby
One of the biggest matches of the season for fans of both Everton and Liverpool was ruined today for those viewers subscribed to ITVN.

The IPTV company that provides Setanta Sports over a broadband connection on to your TV set was plagued with technical problems. For example, here’s a letter from one irate ITVN customer (just one of many I received this morning):

Gaffer, I’m trying to watch the Merseyside Derby, and I noticed that the ITVN reception was especially troublesome this week – something I attribute to the number of fans that must be tuning in the match (no technical basis for this assumption – just a gut feeling). So, the picture is fine for a while, then pauses, then returns (but not a restart from the same place – it has skipped over the time period that was paused).

Then I start to notice that this problem is very regular and predictable. Specifically: one minute on, and twenty seconds missed; one minute on, and twenty seconds missed. From 23:02 through 24:02 (gametime), my picture is fine, then the screen pauses and the game resumes at 24:22. This has persisted THROUGHOUT THE ENTIRE FIRST HALF – and I missed Sammy Hypia’s own goal as a result.

Question: could ITVN be rationing like California’s power grid? Rolling Blackouts, so that say instead of 300,000 people getting the match, they could provide the match to 400,000 people without upgrading their servers…?

I watch more on FSC than I do on ITVN – largely due to the inconvenience of hooking it up and picture quality problems, but I’ve never experienced anything like this. Thanks, Dave Morris Richmond, VA

Recent requests by EPL Talk to interview ITVN have been ignored. At this rate, they risk losing their customer base who have subscribed to Setanta Sports.

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About Christopher Harris

Founder and publisher of World Soccer Talk, Christopher Harris is the managing editor of the site. He has been interviewed by The New York Times, The Guardian and several other publications. Plus he has made appearances on NPR, BBC World, CBC, BBC Five Live, talkSPORT and beIN SPORT. Harris, who has lived in Florida since 1984, has supported Swansea City since 1979. He's also an expert on soccer in South Florida, and got engaged during half-time of a MLS game. Harris launched EPL Talk in 2005, which was rebranded as World Soccer Talk in 2013.
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8 Responses to ITVN Technical Problems Plague Merseyside Derby

  1. Anonymous says:

    After this showing and Setanta not having liverpool for another month, I very well might cancel.

  2. tyduffy says:

    I was having similar trouble during Arsenal-Bolton. I had always thought it was the internet connection. I am glad to know I am not alone. I am seriously considering cancelling as well.

  3. Anonymous says:

    happened to me as well. really annoying.

  4. Anonymous says:

    They’ll get one more chance from me as Setanta Broadband is at a lower KBPS.

  5. jmansor says:

    I had the same problem with Arsenal-Bolton this morning. I also thought there was a problem with the internet connection, but it was probably too consistent to be the internet. This is the first time this has happened. Also, it was fine last night when I watched the Friday Football Show.

  6. jmansor says:

    Here is the response I received from ITVN:

    We did experience problems with Satellite Signal strength October 20th.
    Disturbances began at approx 5:00 am PST and ended at approx 5:45 pm
    PST. Symptoms included Freezing (not buffering) in periodic short
    increments. We are calling this a service wide issue. This is not a
    Server/User capacity issue.

    If the issue that you are encountering persists, please call Technical
    Support during their normal hours of operation: 866-988-4988.

    Sincerely,

    Customer Support
    1-866-988-4988
    info@itvn.com
    Monday-Friday 9am-8pm PST

    ———

    Hopefully it was an isolated incident.

  7. Anonymous says:

    I canceled ITVN last month. It was just too much trouble.

    Everyone, please call Time Warner Cable and request GolTV. Thanks.

  8. Pingback: Is ITVN in Serious Financial Trouble? | EPL Talk

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