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ITVN Technical Problems Plague Merseyside Derby


One of the biggest matches of the season for fans of both Everton and Liverpool was ruined today for those viewers subscribed to ITVN.

The IPTV company that provides Setanta Sports over a broadband connection on to your TV set was plagued with technical problems. For example, here’s a letter from one irate ITVN customer (just one of many I received this morning):

Gaffer, I’m trying to watch the Merseyside Derby, and I noticed that the ITVN reception was especially troublesome this week – something I attribute to the number of fans that must be tuning in the match (no technical basis for this assumption – just a gut feeling). So, the picture is fine for a while, then pauses, then returns (but not a restart from the same place – it has skipped over the time period that was paused).

Then I start to notice that this problem is very regular and predictable. Specifically: one minute on, and twenty seconds missed; one minute on, and twenty seconds missed. From 23:02 through 24:02 (gametime), my picture is fine, then the screen pauses and the game resumes at 24:22. This has persisted THROUGHOUT THE ENTIRE FIRST HALF – and I missed Sammy Hypia’s own goal as a result.

Question: could ITVN be rationing like California’s power grid? Rolling Blackouts, so that say instead of 300,000 people getting the match, they could provide the match to 400,000 people without upgrading their servers…?

I watch more on FSC than I do on ITVN – largely due to the inconvenience of hooking it up and picture quality problems, but I’ve never experienced anything like this. Thanks, Dave Morris Richmond, VA

Recent requests by EPL Talk to interview ITVN have been ignored. At this rate, they risk losing their customer base who have subscribed to Setanta Sports.

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8 Comments

8 Comments

  1. Pingback: Is ITVN in Serious Financial Trouble? | EPL Talk

  2. Anonymous

    October 23, 2007 at 6:54 am

    I canceled ITVN last month. It was just too much trouble.

    Everyone, please call Time Warner Cable and request GolTV. Thanks.

  3. jmansor

    October 21, 2007 at 10:25 pm

    Here is the response I received from ITVN:

    We did experience problems with Satellite Signal strength October 20th.
    Disturbances began at approx 5:00 am PST and ended at approx 5:45 pm
    PST. Symptoms included Freezing (not buffering) in periodic short
    increments. We are calling this a service wide issue. This is not a
    Server/User capacity issue.

    If the issue that you are encountering persists, please call Technical
    Support during their normal hours of operation: 866-988-4988.

    Sincerely,

    Customer Support
    1-866-988-4988
    info@itvn.com
    Monday-Friday 9am-8pm PST

    ———

    Hopefully it was an isolated incident.

  4. jmansor

    October 20, 2007 at 2:22 pm

    I had the same problem with Arsenal-Bolton this morning. I also thought there was a problem with the internet connection, but it was probably too consistent to be the internet. This is the first time this has happened. Also, it was fine last night when I watched the Friday Football Show.

  5. Anonymous

    October 20, 2007 at 2:09 pm

    They’ll get one more chance from me as Setanta Broadband is at a lower KBPS.

  6. Anonymous

    October 20, 2007 at 11:58 am

    happened to me as well. really annoying.

  7. tyduffy

    October 20, 2007 at 10:49 am

    I was having similar trouble during Arsenal-Bolton. I had always thought it was the internet connection. I am glad to know I am not alone. I am seriously considering cancelling as well.

  8. Anonymous

    October 20, 2007 at 10:40 am

    After this showing and Setanta not having liverpool for another month, I very well might cancel.

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