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FOXSoccer.tv Sucks

fox soccer tv logo1 FOXSoccer.tv Sucks

Just as I was really excited about the launch of FOX Soccer’s Premier League TV coverage this summer, I ended up being severely disappointed. The same can be said — if not worse — about the relaunch of FOXSoccer.tv, FOX’s broadband channel which promises “Watch Live Soccer Anytime, Anywhere.”

Maybe the tagline should be reworded to “Watch Live Soccer Sometimes, Not All The Time”?

First, the back story. I learned about the forthcoming relaunch of FOXSoccer.tv earlier this year and was genuinely excited. The features and functionality discussed sounded like a dream come true especially for this soccer fan who has had to endure companies like ITVN (whose main business was peddling porn) and the highs and lows of Setanta’s broadband product, Setanta-i, which morphed into the improved FOXSoccer.tv in early 2010.

A lot has changed since then. In the summer of 2010, FOXSoccer.tv switched their streaming partner from RayV to Perform. There were high hopes for improved performance and reliability from Perform, especially after the embarrassing mistakes that RayV/FOXSoccer.tv accomplished during the 2009-10 season such as missing the first half of a game between Barcelona versus Arsenal and the catalog of errors that happened during a Manchester United against Liverpool game, to name just a couple.

However despite the optimism for the 2010-11 season, including the addition of an iPhone app, there were still isolated issues throughout the season with the service not working. So, when I heard about the new features to be launched in August 2011 as well as an iPad app, I was very excited. After finding out about the price increase from $14.99 to $19.99 per month, I questioned whether the price increase would be worth it. As I said then, “Whether the $19.99 per month fee will be worth it will be dependent on how successful the launch is in August as well as how reliable the service is for the entire season.” Reliability was key.

After reviewing the FOXSoccer.tv experience during the opening weekend of the 2011-12 Premier League season, I was over the moon. The features and functionality were exceptional. The video quality was superb. And, most importantly, there were no technical issues.

Sadly, though, those initial positive feelings were dashed this past weekend when FOXSoccer.tv encountered issues both on Saturday and Sunday.

The outages that FOXSoccer.tv customers experienced on Saturday and Sunday weren’t as bad as what we’ve had to endure in the past, but I’m so sick of issues cropping up over and over again. On Saturday, I was at my daughter’s AYSO game, so I wasn’t able to watch the Premier League games live on FOXSoccer.tv, but when I returned home, I was really disappointed to read about all of the issues that my readers were having with getting FOXSoccer.tv to work. The second half of the Swansea against Wigan game hadn’t finished yet, and I didn’t know the score, so I tried to log on to FOXSoccer.tv so I could watch the game from the beginning. That’s when I began experiencing the issues that other FOXSoccer.tv customers had. First, after entering my username and password, the page would hang and wouldn’t authenticate my login details. After trying this three to four times, it finally let me in. When I tried selecting the Swansea against Wigan game, nothing happened. After refreshing the page and trying again, this is the error message that was displayed on-screen:

foxsoccertv down11 FOXSoccer.tv Sucks

Thankfully, I was able to finally get the game to load when I went to the FOXSoccer.tv homepage and clicked the ‘Watch Live’ button. The rest of the experience that day was flawless.

Then on Sunday, after looking forward to watching Norwich’s first home game of the season against Stoke City, I successfully logged in to FOXSoccer.tv. But I was extremely disappointed when I tried to watch the game and all I got was a spinning black wheel of death. I tried reloading the page several more times, but was unable to get the game to play. I tried the iPad app, which gave me a network connection error message and then crashed, so I then resorted to the iPhone app. And heaven behold, the game worked there albeit it on a device that measures 3 inches by 4 inches in the palm of my hand.

I’ve come to a point where my patience has run out with FOXSoccer.tv. I’ve thrown in the towel and have given up hope of them perfecting their service. One of the reasons why I was so incensed this past weekend was because these issues should never have happened. Saturday’s 10am ET kick-off only had two live Premier League games on FOXSoccer.tv — Swansea against Wigan, and Aston Villa against Blackburn. These are hardly two games that will cause servers to crash with massive amounts of traffic hitting the site. Meanwhile, on Sunday, I’ve lost count of how many times there seems to be issues with getting the early kick-off to work on FOXSoccer.tv

Simply said, I give up. I’m sick and tired of FOXSoccer.tv not being reliable. I won’t be championing their cause despite believing in what they’re trying to do, which is to bring the Premier League to your laptop, smart phone and tablet devices. While I believe in the theory of what they’re trying to accomplish, I’m fed up with the service. Maybe they’re trying as hard as they can to get it to work, but maybe their best isn’t good enough. At this point, I have to put it down to incompetence.

If these were isolated incidences, it would be one thing. But we, as FOXSoccer.tv customers, have been experiencing a whole host of problems for more than 12 months now. Enough is enough, and I’m throwing in the FOXSoccer.tv towel. I’m no longer going to be an affiliate partner of theirs. I won’t recommend the service any longer, and I’ll be removing the FOXSoccer.tv banner ads that promote their service.

FOXSoccer.tv has turned from a must-have into a necessary evil. Despite all of the issues that the site has been experiencing for more than 17 months, the fact is that if you want to be able to watch all of the Premier League games, FOXSoccer.tv is a necessity in addition to FOX Soccer and ESPN2/ESPN3.com. Based on what I’ve seen so far during the free trial, I would not recommend the service due to technical and reliability issues. And I definitely do not agree with the price increase given the poor quality of service that customers receive. Having said that, if you’re willing to be extremely patient, FOXSoccer.tv is a necessity if you want to ensure that you’ll be able to watch all of the live games featuring your favorite club.

Hopefully FOXSoccer.tv will do something to appease their customers — whether it’s extending the free trial to convince soccer fans that the service is reliable. Or offering customers a refund for the interruptions in service.

FOX Soccer has its customer between a rock and a hard place. Other than FOXSoccer.tv (and a few ESPN3.com games), there are no other legal alternatives out there to watch Premier League games online in the United States, so we have to persevere and hope that FOXSoccer.tv does what it is necessary to improve their service. But if the last 17 months are any barometer, I don’t have much faith that they’ll get it right, which is a crying shame because they’ve obviously poured a ton of money, time and energy into making it a must-have service. Unfortunately, technology has let them down again.

This entry was posted in General, Leagues: EPL. Bookmark the permalink.

About Christopher Harris

Founder and publisher of World Soccer Talk, Christopher Harris is the managing editor of the site. He has been interviewed by The New York Times, The Guardian and several other publications. Plus he has made appearances on NPR, BBC World, CBC, BBC Five Live, talkSPORT and beIN SPORT. Harris, who has lived in Florida since 1984, has supported Swansea City since 1979. He's also an expert on soccer in South Florida, and got engaged during half-time of a MLS game. Harris launched EPL Talk in 2005, which was rebranded as World Soccer Talk in 2013.
View all posts by Christopher Harris →

103 Responses to FOXSoccer.tv Sucks

  1. Matt says:

    After getting my Roku as a birthday gift in June, I was excited to see that FSC was one of the streamed channels (under nowhereman), and you would be able to get ALL games FOR FREE.

    Last week, jumped in to see if it worked, which it did for a couple of minutes, but I was already dedicated to whatever game I was watching on FSC at the time. Came back in time for the live games later on…no dice. Now I get the Preview and Wrap shows, but not the live .tv games. **sad trombone**

  2. Matthew Reed says:

    I had never used fox soccer.tv in the past and decided to give it a go during their trial week promotion based on the feedback from week one. Suffice to say, I cancelled my account during the Sunday matches due to the issues. I had every intention of buying a year pass but in the end, the process does not seem quite ready for prime time yet. I will probably give it another chance once they have it all sorted out, if they indeed do sort it out.

  3. Evan says:

    I was thinking of subscribing to foxsoccer.tv but after reading this I don’t think I will.

    There are plenty of streams out there to watch games on.

  4. P A U L says:

    The price increase is especially obnoxious considering users are being treated as “lab rats”. The service is not perfected, yet willing fans are punished for their support of this work-in-progress by receiving a price increase. Asking me to pay a price increase for a premium service that is not yet premium is ridiculous and gluttonous. Foxsoccer.tv needs to thank past subscribers by offering a discounted rate, especially during this “beta” period. Since the performance of the service is not as advertised and the price is too expensive , Foxsoccer.tv has lost my business.

  5. Scott says:

    Guilty as charged!
    The thing is, I don’t need something fancy, with in game stats, etc. Just put
    a crisp, consistent video/audio signal up and call it a day. I think most
    people would be satisfied w/ that as well.

  6. sucka99 says:

    or … you can just get Fox Soccer+ and watching games on your TV where they should be.

    • mattjg says:

      Not if you have Comcast, you can’t. And besides, FoxSoccer.tv shows games that aren’t available on FS+.

    • Steve says:

      Ah you’re right, how silly of us. FS+ shows every football game, after all…

    • Joe says:

      Oh ok. Let’s all waste an extra hundred dollars a month for a cable package plus premium sports package.

    • sucka99 says:

      FS+ shows most games. Besides how can you be a legitimate soccer fan without a cable package? All you’re doing is shifting your viewing from an unreliable $20 online medium to a reliable $15 (free for some) delivery medium. If you were relying on FS+ to watch games then that’s the first problem. You will NEVER get a good viewing experience online anywhere as long as cable companies see value in TV subscribers no matter if you pay FS.tv $20 or ESPN bilks your ISP for 50c per sub.

      • C Dub says:

        I agree. Why on earth would I want to watch a game on a computer when it’s on my 50 inch plasma? Get DirecTV and you can watch nearly all the games within the weekend. They aren’t all live, but how many can you really watch live?? Between ESPN2, Fox soccer channel and Fox Soccer Plus I watched 6 live games this week including todays match….that includes flipping back and forth between two live games. They also show a couple tape delayed games as well. ESPN3 carries nearly all the rest and that’s free! Screw FoxSoccer.tv. Waste of time and money. If your not gonna pony up the cash for satellite, then you have no right to bitch.

        • Coit Park Rangers says:

          Why do you consider a computer feed to be separate to your 50″ plasma? I hook up FS.tv running on one of HP’s latest Pavilion laptops via an HDMI cable to my 32″ LED/LCD screen and it looks as good as HD, which is better than the bloody awful FSC SD feed Comcast fobs us off with.

    • Yespage says:

      It doesn’t take much money or imagination to hook the computer to the TV via a RGB cable… and watch the online games on the TV. Many do so. The problem with FS+ is that they don’t necessarily show the 2nd tier teams live. You can probably watch the game eventually, but I like watching Stoke live.

      fs.tv just gives you so much content, especially rugby that isn’t shown on FS+, at least in theory. Personally, I’m on the fence about FS+ right now. I wish the free preview was on Dish too so I could make a decent decision.

  7. Anthony says:

    I hope they get it resolved, it’s the only alternative I have to watching EPL and Champions League. Also I hate the fact that ESPN3 will only show live games and no replays, I’m not a big fan on waking up at 6am to watch games.

  8. Jason Gatties says:

    I canceled my FoxSoccer.tv subscription yesterday. Enough is enough. I’ll stick with FSC & FS+ and if I have to watch Fulham or rugby delayed (or illegally), so be it.

  9. Jim says:

    great read and spot on with your points. The product last year wasn’t worth 15 bucks & the product this year isn’t nearly worth 20.

  10. reidscott says:

    Totally agree! Wot a let down..

  11. Tagomi says:

    I just renewed my subscription, and was happy to pay the extra money to watch the games on my iphone.

    However, since then i’ve learned that “Watch Live Soccer Anytime, Anywhere” doesn’t actually apply to iphones where you’re only able to watch live streams of only a few games per week. The first week i wasn’t able to watch single game that i was interested in. Second week i was able to watch one on the iphone, but i gave up after the first half, because the stream hovered between slight pixalation to 8bit nintendo.
    The whole reason i wanted to watch games on the iphone was to watch ondemand games during the week, so i really hope they offer it in the future.

    I’ve had no problems with watching on Demand from my computer, however when i’ve hooked up my laptop to my TV to watch current games they seem more pixilated than last year. if they havent improved things before the end of the month i will just switch over to the FSC.

  12. Dave says:

    Bravo! Thanks for taking a stand, I know you were getting some money from them.

    I subscribed last year and didn’t have many issues. Signed up again this year (only by the month, to be safe), and I haven’t been able to watch a live match yet. I get the spinning wheel every time. Tried all their troubleshooters and nothing works. I emailed customer service about the problem, and they replied with a boilerplate email that didn’t address my concerns. I have no issues watching the on-demand replays, which is odd.

    Also worth noting is that last season they offered extended highlight packages of all EPL matches – I believe it was a 20min and 60min version, in addition to watching a full match replay. This year they only offer a full match replay. I’m very disappointed they jacked up the price and did away with this. I’d much rather be able to watch highlight packages than chat during the game.

    • cnl. onions says:

      I think there are issues with the live games you want to watch because it was a free trial for a lot of people and everyone was trying to watch the game at the same time. They can’t handle too many users, and it’s lame.

  13. Tony says:

    i was a subscriber last year, but with the increased price, and the fact they delay the games online i didn’t think it was worth it. I got the package to watch games when i wasn’t able to watch them on tv, not to wait half a day to watch it after i know the scores or could dvr and watch it later..

  14. Yespage says:

    Very well put. I feel like I’m in an abusive relationship, with no where else to turn. I’ve been patient to ridiculous lengths. I think that its when foxsoccer.tv works, it is the most absolutely wonderful thing on the planet. When it isn’t working, it is about a half hour of wasted time trying to make sure the issue isn’t on my end. But after it works the following week, you think, they’ve changed, this won’t happen again. Then, not to long afterwards, it happens again.

    The worse part is that there is little given back for these errors on their side. I don’t get a reply saying, we’re sorry, we are refunding half of this months cost because you missed an EPL game this week. I hate not being able to get a game, send a complaint (reasonably worded complaint) and the response is, ‘It’s not us, it’s you’. And the other part was ‘oh, there is something wrong, but only happening to a few users’. Over two years of inconsistent problems and they still want to peg it on the user or make it seem like an isolated incident. Imagine if FSC itself was this inconsistent!

    I don’t think they are still Beta, I think it may be a server issue, as I could get the Stoke game almost immediately after it went to On Demand. And while the stream did work over the iPhone, I’m not paying $20 a month to watch games on my iPhone!

    Some complain about the $20 a month price. I think the price is reasonable, perhaps even a little low, based on the alleged content that should be available, it is a reasonable price. But only if they supply the actual content as advertised. I’m almost done with fs.tv. If things aren’t better by the following match, it’s over. I’ve tried real hard to be reasonable and beyond reasonable. But if fs.tv isn’t going to be reasonable about consistent feeds and refunding lost weekends, I can’t be involved with it anymore.

    If it means no more Stoke regardless if its not on FSC or ESPN2, then so be it. They’ve got by the next match to have this fixed. If not, they better kiss Dish’s butt to get FS+ in HD.

    • Fog says:

      I agree. I suffered the same customer service (?) responses as you. First they said it was a minor issue with only a few customers and then it was my computer or ISP’s fault. I was not as kind as you in my responses to them, unfortunately (something about Billow Riley and phone hacking, I think).

      I too feel that F#xSuccer.TV needs to reach out to those that truly wanted them to succeed. I feel like I am due compensation…and I was trying their “free trial.” At least any reasonable business that cared about “customer service” would do acknowledge their errors. I canceled on Sunday after 1 1/2 days of the trial.

      Starting today FS+ has a “free preview” on DirecTV thru Sunday. I will watch, but if they think that I am going to pay $19.99/mo. for a handful of games in HD, they are mistaken. FS+ only shows live EPL games in HD.

  15. David says:

    ESPN3.com sets the bar in terms of reliability. I have never had the types of frustrating experiences with ESPN3.com that seem to plague FoxSoccer.tv.

    ESPN3.com is by no means perfect as they are not carried by some internet providers and generally do not replay their EPL games. In terms of technical quality, however, ESPN3.com is far superior to FoxSoccer.tv. The FoxSoccer.tv team needs to look to ESPN3.com’s setup to work out the frustrating bugs in their system.

    Plus, those whose ISPs carry ESPN3.com get it at no extra charge! Beats $20 a month for spotty service of second-rate games.

    • Yespage says:

      I don’t get ESPN2, but rather ESPN Deportes, so I need to watch The Deuce matches on ESPN3. I’ve had the ESPN3 thing crash on me a couple times, and there will be short stutters here and there, but the Monet effect typically doesn’t occur and the quality of the stream is typically very good. I don’t think I’ve ever tried to watch something there and it wouldn’t load. The “free” experience on ESPN3 is consistent and clear while the charged experience of fs.tv is inconsistent and frustrating.

      • David says:

        Amen. I watched Newcastle-Sunderland this weekend on ESPN3.com and had Liverpool-Arsenal on ESPN2 via Verizon Fios. Zero issues, good picture quality. I hppe ESPN plans more of these two game Saturdays, because I really like their presentation of both the online and television games.

    • sucka99 says:

      ESPN charges ISPs 50 cents per sub so the cost of ESPN3.com is hidden in your ISP costs just like the cost of ESPN and TNT and MTV

  16. Chet says:

    I tried to watch the West Ham v. Leeds game on Sunday morning. When I logged in, I also could only get the spinning wheel. The video never started. I’m a WHU fan and the chance to get a game this year to watch are going to be slim, so I was extremely disappointed with the service. I even went to try the Stoke v. Norwich game and that wouldn’t start either. Support keep sending me thing to try and that the issue could be “cached” pages, but this isn’t the issue and I was able to watch all of the live games the week before and last year.

  17. Ponzi says:

    Anyone else have issues with FS+ where the audio is not in sync with the video? Very annoying.

  18. Terry says:

    I’d like to introduce English Premier League to MLB.tv, and ask them to steal, copy, or buy every bit of the technology involved. I’ll pay whatever it must cost to have live and replay of all the matches from the entire league.

    • David says:

      A great point. It’s not like FoxSoccer.tv has to invent a completely new program. I have never seen MLB.tv but my friends who subscribe to it are very happy.

    • Timm says:

      Well said, Terry. I cut all cable and satellite costs and subscribe to MLB.tv and FoxSoccer.tv. MLB.tv is vastly superior and less expensive than FoxSoccer.tv. Their iPad and iPhone apps are much better, too.

  19. Jason says:

    I know people like their EPL full games, but I dont have time for it. Besides, if I do have time its for 1 or 2 games and ESPN3 has an EPL game, plus games from Germany, Italy, and MLS which I like too. So between ESPN3, mlsoccer.com highlights, and footytube, that is plenty of soccer viewing for me.

    I dont have cable TV by the way. I dont miss it at all. Still plenty of content to watch without the extra $100 on the bill.

    • MG says:

      You represent the ultra minority.. just saying..

    • trickybrkn says:

      so how do you legally get ESPN3 with no cable/ sat TV?
      umm You can’t

      • Fog says:

        ESPN3 is an INTERNET service, not a television service. It is provided by select ISP’s for their subscribers.

        • Guy says:

          In TimeWarner’s case, you must be a cable subscriber who receives ESPN in order to get ESPN3. No problem for me. :-)

          • Matt says:

            Same with Comcast. I have never heard of any instance where it was an internet only package until now…

          • Fog says:

            I have an ATT internet account that gives me access to ESPN3. I have no other ATT accounts. From the ESPN3 signon page:

            “In order to access ESPN3.com, you must receive your Internet service or, in some instances, your television service through one of the providers listed below. In addition, viewers on U.S. college campuses and military bases are always able to access ESPN3.com.”

          • Timm says:

            Many cable providers bundle their services; however, most people falsely believe it has to be a three-way bundle of cable, phone, and Internet. Some providers allow you to subscribe to only phone and Internet, which I do in eastern NC. This allows me to get ESPN3, without having cable television. I am still charged somewhere in my bill (I believe someone earlier posted .50 was the cost ESPN charges providers for ESPN3). However, I don’t have to pay an additional $30 for basic cable and all the other sports packages.

  20. Ty says:

    FOXSoccer.tv was a somewhat okay service last year for the price, and it appears to have remained so.
    My beef are as follows
    a: the sneaky price increase aimed at recouping lost revenue from fans who suspend their subscription over the summer months
    b: the circa 10% overhead I have to pay for a foreign transaction, this was acceptable at the previous price, but at the current price, this is no longer tenable
    These have made me realize that FOXSoccer.tv is a LUXURY, not a NECESSITY.

  21. Rick says:

    Does anyone else have constant problems with the iPad app crashing? The iPhone app is stable, but the iPad app crashes at least 3 times every time I want to open it. Then when I want to change sections, say to visit the videos section, it crashes again.

    When it was announced that their app would be overhauled and would give us replays, I was willing to pay the extra $5 a month. But they are just charging us more for an inferior product.

    I’m not saying it’s not a good thing for you to give up your afiliation with them, that’s not a judgement call for me to make. But it’s good to hear you speak up against them.

  22. Rom says:

    Same problem for me. I need to juggle my iphone, ipad, and computer to get a game going. Worse, it is not anytime anywhere. How come you can get espn3 replay on the iphone and ipad and not on fox soccer app? also only epl and champions league are available LIVE on the iphone app…come on, give us all the league…stingy b!!##!@#!. Also, REPLAY for ALL leagues on ALL the platform. Let us program it if need be. PLUS! More RELIABLE schedules. How come ESPN3 gets everything 2 to 3 weeks in advance and fox soccer tv gives you the LAST MINUTE surprise….fed up!!!

  23. dlink09 says:

    i subscribed for free trial and then for monthly subscription, within 10 minutes i cancelled it.. not even worth free trail.. ESPN please get all EPL and UEFA soccer rights..

    • Guy says:

      Fox owns the U.S. rights for the EPL through May 2013. For Champions League through May 2015. I certainly don’t disagree with your wish, but ESPN seems happy to continue with its policy of subleasing from Fox. They don’t have to get into bidding wars and they can just pick up the time slots that suit them in relation to their other programming. Easy way out…for them. Not so good for us.

  24. dlink09 says:

    oh why don’t we have FSC in HD on TWC Carolina (Raleigh/Durham) area.. we have FSC+ in HD.. but come on all the big games are live on FSC.. i can’t get direct/dish due to signal issues..

  25. Maybee says:

    You hit the nail on the head when you called it a “necessary evil”. Truth is we can bitch and moan all day long about the quality of service and the price, but the truth is, if you love English football and live in the US, it’s the only source you really have for games.

    The quality – even as hit and miss as it can be – is still better and more reliable than illegal internet feeds – especially for games outside the top 4-6. And while $20 a month is more than that particular service is worth, it’s perfectly reasonable price for the service in theory. How many other addictions can I feed for just $20 a month?

  26. Yespage says:

    Did anyone else get an email asking you to go to a website that tested your connection speed, check the ports, and your service provider, and to then click a link to see what server of theirs you were entering their site with?

    I got that email yesterday and did all the stuff they asked. I know it takes time to try and problem solve stuff like this, but I really hate the silence in between. And still no word like they did a couple times last year after they had a major hiccup in service.

    I’d be interested in knowing how many were having problems and how many weren’t. Are we an angry minority that they think is exaggerating or are they about to lose half+ of their subscribers. How they treat this latest issue will also have an influence on if I go to FS+. I don’t appreciate the silence at all. Why give FS+ $15, if they don’t appreciate the $20 at fs.tv?

    • Chet says:

      I got this email. Sent the results and they told me it must be a caching issue. What kills me is that I can’t get the same person to reply back to my emails and I believe they really aren’t reading what I send to them in reply to their questions.

      • Dave says:

        I got a different story from their customer service yesterday. This was in response to me informing them that I’ve been unable to watch any live streams during the first two weeks after trying all their troubleshooters, but haven’t had any problems with the on-demand replays (other than them no longer providing extended highlights):

        Hi Dave,
        Thank you for your email,
        We experienced disruptions to the service over the weekend and apologize for the inconvenience that this has caused you.
        We will be sending an official communication to you early next week outlining further details on this.
        Best regards
        Customer Services

        • Yespage says:

          Thanks for that info. Early *next* week?

          I’m tired of the “inconvenience” line. Inconvenience? No, the game starting a few minutes late is an inconvenience. Not updating their schedule till the last second would be an inconvenience. Having no running commentary would be an inconvenience.

          Not being able to watch what we are paying for is unacceptable!

          See… there is a difference.

  27. Aaron says:

    I thought about signing up. Then this weekend I realized there were 2 games on ESPN on Saturday morning, 2 on fsc on sat am, 2 on fsc on sunday am, and 1 on ESPN today. Plus there was a replay sat pm of another morning game. That is 8 of the 10 games this weekend. That is good odds to see my team, and worth not spending an extra $20.

  28. Matthew says:

    I guess I have been lucky. No problems and still plan to use it.

  29. BA14 says:

    I have minimal problems with foxsoccer.tv. The app saves me on Sundays when I have to work.

  30. Mike says:

    I was able to watch on Saturday, but no live Sunday matches would play.

  31. ripher says:

    I subscribed to foxsoccer.tv . Besides having a lot of technical issues, it also does not show all the games live. It delays important matches at times. Yet, I was subscribing but the price increase just too much. Why would a customer already unhappy with the coverage pay more to be in it, I think the management has lost their head. I am willing to donate $20 per month to myp2p.eu rather.

  32. Rick says:

    I assume everyone else got the same email, but I’ll post it here. They say I’ll be getting a free month of foxsoccer.tv. I already have a yearly account, and there’s no change in my ending date, so I guess they are just sending a courtesy email and not giving me anything.

    “Over the weekend of August 20th and 21st you may have experienced disruptions to logins and streams on FOXSoccer.tv which affected match viewing. As the streaming partner of FOXSoccer.tv, responsible for delivering streams to you, we take this matter extremely seriously and sincerely apologize for the inconvenience caused to you.

    This disruption was resolved and replays of matches are now available in the ‘Watch On Demand’ section of the http://www.foxsoccer.tv website. Moreover, we have since completed technical updates to the service and taken key steps to address this matter.

    Again, we wholeheartedly apologize for this inconvenience and would like to inform you that in agreement with FOX Soccer we will be giving you a month’s access to FOXSoccer.tv free of charge. This will be automatically added to your subscription. You will not need to take action in order to redeem the free month.

    We would also like to mention the UEFA Champions League 2nd leg of the Qualifying Stage is live on FOXSoccer.tv this week. Following this we are back to a full schedule of Barclays Premier League, Serie A, and French Ligue 1 games this weekend with live and on demand coverage on FOXSoccer.tv.

    Should you need to contact our Customer Service Team, please don’t hesitate to contact us via email at FoxSoccerSupport@performgroup.com where our support team will be able to assist you.

    Lastly, we would like to thank you for subscribing to FOXSoccer.tv. We truly value your continued support.”

    • Fog says:

      I’m glad that they reached out to subscribers. That is an important step. I wonder if they will do the same to those of us who were trying but canceled their free trial? I emailed asking that question. It will be interesting to see if I get response.

  33. Harry says:

    Great points made by all. Just to add my two cents in, I tried watching it a few times this week during the trial and I really want to know how Fox is putting out such a horrible product. The picture quality is just…dismal and I am afraid to even put it on my iPad. Skip this until they figure it out.

  34. AP says:

    Wow….FoxSoccer actually listened to my suggestion to pull a netflix and compensate users with a credit to their account if their server went down! I still have hopes on this product mainly because it’s the only option we have to watch the smaller games with good quality (online feeds being the other, but we all know what the quality is).

    • Yespage says:

      As noted in the blog article, it is a necessary evil, though this past weekend was making me question just how necessary it was. This credit they are giving out is a very good step. Clearly they listened and understood how angry people were, probably with a bunch of cancellations.

      This hopefully means that they understand they’ll lose money if they can’t get people the streams they advertise, hence a more consistent and well monitored system.

      I’m pleased with the announcement, but would be happier if the rest of the season has very very few hiccups. Foxsoccer.tv please don’t disappoint again, you’ve got a good product. Let us want to get it.

  35. CHN Robert says:

    Amen. I won’t subscribe to FS.tv again until they can (1) fix their server issues (2) show every EPL match not otherwise available in the US. I realize that there are contractual issues with #2, but as an end user asked to pay $20 a month for the service, I don’t care.

  36. foxsucks says:

    GET FSC HD ON COMCAST FOR GODS SAKE WHAT IS WRONG WITH YOU COMCAST

  37. Jason says:

    What good is adding one month to your subscription for a product that doesn’t work well. They might as well give you another 12 months free but that won’t help if the product is still sh*tty.

    I feel sorry for those who have the yearly plan as you cannot cancel without being out $159 whereas the monthly plan subscriber can cancel and be out only $20.

    Trust Fox to give the contract to their online service to an incompetent company whereas MLB seems to find the right company to do their online content.

  38. Andy says:

    Is their another online site that shows EPL matches that isn’t plagued with problems like foxsoccer.tv? I wouldn’t mind paying for service that works. I know their are free sites that offer illegal feeds but I’m interested in a legal feed even if it means paying a nominal fee.

  39. Kyle says:

    I’m glad the gaffer has finally come to his senses and admits that foxsoccer.tv sucks. It is a very amateur product in a world where professional online offerings are top-notch. It’s time for the EPL to have its own pay-per-view online offering with quality like MLB.

    I thought the $14.99 a month charge last season was bad given the products many failings. It’s even worse with the new $19.99 charge. They added the extra cost to cover the iPhone and iPad accessibility which means those who don’t use those devices are paying for something they don’t use. Brilliant minds these people at Fox! Ask people to pay for something they won’t use. And the product is worse than last season which wasn’t that good then. I hope they go out of business. These folks deserve nothing better.

    • sucka99 says:

      “Brilliant minds these people at Fox! Ask people to pay for something they won’t use.”

      Sadly, that’s the philosophy the entire cable industry is built on. Coming soon to broadband – i.e. the 50 cent/per sub ISP charge for ESPN3.com whether you use ESPN3 or not or even watch sports. Fox should package fs.tv with some sort of online offering for college football and maybe slows like Glee. But then their affiliates would go mad. They’re already delaying shows on Hulu by 8 days.

  40. Joel says:

    It’s a week later, and despite an email from their customer service group insisting that the source of the disruption was found and repaired, it’s the same “never-ending spinning wheel” for me. I was willing to cut them a little bit of slack since it’s a product I really use, but this is unacceptable.

  41. AP says:

    Experiencing the same thing. Silly me for buying the season package.

  42. Rick says:

    The ipad app keeps continually crashing for me. I can accept it if it only happens on startup, but during play it really aggravates me

  43. corey says:

    yup. can’t watch a thing this morning. what a piece of garbage. can’t wait to cancel. thanks for nothing, foxsoccer.tv

  44. Fog says:

    Assuming they get their act together and don’t screw up any more weeks, this year f@xsuccer.tv is charging 33% more ($19.99/mo to $14.99/mo) for 5% fewer games (36 out of 38 weeks) than last year. Where do I sign up????

  45. Aious says:

    As others have said, it is about time that this site got off the PR stint for FoxSoccer.tv.

    I signed up for their service for one month and cancelled yesterday as the SAME problems & SAME issues came up. Add in that some games that were supposed to show for some reason did not load for me. That is a NEW issue that i never had before.

    I said this before and will say it again, WHAT DID WE PAY MORE FOR? The redesign? Thats it? Are they joking?

    It is a garbage service, period.

  46. Webster says:

    Yesterday was a disaster but today I had no problems watching the Newcastle-Fulham and West Brom-Stoke games. Let’s hope this is not how it’s going to be all season long where it works on some days and not on others.

  47. Barry says:

    Fox ought to be ashamed of putting out such a poor online product at a time when so many others have a professional online product. Then again what can we expect from a Murdoch-owned company.

  48. Tagomi says:

    Question about the Watch ESPN app for the iphone.

    I downloaded the Watch ESPN app for the iphone. It worked great during my “trial” period. However, now it says that my trial period is over and I need to validate my account and to follow certain steps to accomplish this. I did and was given a “successful” message on the webpage, and that I could begin using the iphone app. however the iphone app says I’ve still not validated the app, no matter how many times i try to re-check validation or sign in, it doesn’t work. Has this happened to anyone else?

    I’ve sent a message to the tech support and each time I’ve received an automated response about how to get it to work on my computer, each time I’ve said, the computer was not an issue, it works on my computer, and that the issue was with the iphone app not working.

    I have Time Warner as my cable provider, so by all acounts, it should work.

    • Harry says:

      tagomi,

      Sometimes you have to wait awhile for it to work.

      i went thru the same thing wheni initially signed on for teh service and it took a few hrs to kick in…sometimes also you may have to actually uninstall and reinstall the app for it to work.

  49. Andy Bogle says:

    Totally agree! I signed up for a free month and then couldn’t even watch the game! To make matters worse I’ve just got my credit card bill and noticed they’ve dinged me $19.99 for a month’s service that’s supposed to be free! This was a great service last season and I was able to watch a lot of Sunderland games. So far, there are only eight PL games scheduled for September. For 20 bucks this is not worth it.

  50. Fog says:

    FoxSoccer.tv has responded to their problems during their free
    trial period. I wrote them asking if they were going to extend the
    free trial due to their problems. I just received their response.
    In part: “Firstly we would like to thank you for signing up to the
    free 7 day Trial on 20 August 2011 and sincerely apologize if you
    were affected by any disruptions to the service. We have made
    technical updates and reassure you this disruption won’t happen
    again. We will be giving you another 7 day free access to
    FoxSoccer.tv due to the inconvenience caused to you.” The extended
    period begins immediately and ends on Sept. 13, for me at least. It
    does not automatically roll into a paid subscription. I was one of
    the vocal critics of their problems. I must give them credit for
    this response.

  51. corey says:

    oh look. another saturday morning and foxsoccer.tv is not working again. this is absolutely atrocious.

    • The Gaffer says:

      Corey, what happened this time and which game(s) were affected? I wasn’t online this morning so I missed it.

      Cheers,
      The Gaffer

  52. Fog says:

    I didn’t have any problems today. I only watched the Liverpool-Stoke City match. Well, it did take two tries to log in, but at the beginning of a match that is not a surprise, or a real inconvenience. I didn’t miss the start of the match and the quality was good. I watch it on my 50″ plasma HDTV and the quality is more than adequate.

    I won’t be a paid subscriber because of the cost, but if the quality is maintained like today, I could recommend it.

    I plan to watch Sunday’s Norwich-West Brom match. I’ll let you know my experience.

  53. Sean says:

    I’m gonna out of town and not able to watch QPR on FS+ this weekend and am thinking about signing up for foxsoccer.tv but had a couple questions.

    It would be more convenient to use an iPad than taking my laptop w/ me but for the iPad/iPhone app, it says in the description: “Nationally broadcast LIVE games on our FOX Soccer television channel are not available for live streaming on FOX Soccer 2Go. These matches are however available for “on-demand” viewing on the FOXSoccer.tv website, subject to availability time restrictions.”

    Does that mean since the QPR-Wolves game is on FS+, that you can’t watch it live on iPad? Or is that talking just about FSC? Is the policy the same for the website?

    And finally, if it is possible to watch live on iPad, has it worked better since the troubles talked about in this post?

    Or do you recommend just using my laptop and finding some other stream?

    • Sean says:

      Looking into it more, I see that the no-live policy only applies to games on FSC, so that won’t be an issue for QPR this week.

      But messing around with the free video highlights on the iPad app, I thought the video quality wasn’t anything special. Is video quality appreciably better via the website as compared to the iPad? Or are the free highlights on the iPad usually not the best quality anyways?

  54. Mohan Kumar says:

    Guys,

    Don’t do online subscription foxsoccer TV. you can’t watch all the Important Matches.They did’t live Important matches. Please don’;t do.. they cheating……………….

  55. Daniel says:

    Is anyone else having significant stutter problems with fox soccer.tv lately? (~9/25/11 – 10/1/11)

    Things were working great for me in August (well, a great as they could for this crappy service). For the most part I could log in and watch replay games with no problems.

    Fast-forward to September and now every game I try to load (all replays) is essentially unwatchable because of constant stutter. It seems to me to a problem with the fox-soccer.tv servers because my bandwidth is great and consistent speed tests show that I am getting high download speeds.

    Trying to interact with the people at fox soccer has proved fruitless and frustrating. All they do is copy and paste the information from the “help” section of the website into a reply email. One guy told me that the problem was clearly with windows media player, which makes no sense as I am using a Mac and watching the videos via flash in Google Chrome.

    I really want to use this service and I think many of you feel the same. I don’t see why it is so hard to deliver something decent to such a willing customer base…

    -Daniel

  56. Carla says:

    I loooove my foxsoccer.tv subscription. I don’t watch enough tv to subscribe to cable, and I even if I did my local provider (knology) doesn’t offer it. I just wanted to mention to all these people complaining about video quality that the overall quality of the stream is dependent in YOUR connection speed. I have a 48′ monitor that I use for my desktop, and thanks to my magical BROADBAND connection all of the games I stream (all of which do work) are in high definition. Yes, they don’t have some lower tier matches live that I would like to watch, but as far as EPL is concerned, most games you would want to watch are available live.

  57. M says:

    Worst service I’ve ever paid for. I ended my subscription because they don’t broadcast almost any soccer matches live. And now they have cut me off 4 days before my month i up, so I can’t see todays match which is the first actually aired live. So when you pay for a month, you basically just get 26 days if you don’t renew, probably some form of punishment from their part to try to force you to renew.

    • The Gaffer says:

      I can’t say anything about the billing, but they have almost all of the soccer matches live. The only ones they don’t show live are the ones shown live on FOX Soccer.

      Cheers,
      The Gaffer

  58. Scott says:

    I had a group of friends over to watch to watch the Madrid v Bayern match and we ended up settling for highlights because I simply could not sign in. After several attempts at troubleshooting the problem with their inane tech support I decided this service was not for me. I asked for my subscription to be cancelled and since I hadn’t even signed in I asked for a refund of my first month’s fee. Now after numerous attempts they have not only failed to refund me, but have failed to cancel my account and have charged me every month since then. I would not recommend this service to anyone due to the technical issues and more importantly the unethical business practices of the company.

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